Moyustore ("Moyustore," "we," "us," or "our") operates www.moyustore.com (the "Site"). This Privacy Policy explains what personal information we collect when you visit the Site, make a purchase, or contact us, how we use and share it, and the choices and rights you have. By using the Site, you acknowledge the practices described here. Questions? Contact us anytime.

Information you provide to us

• Contact and account details – name, email address, phone number, and password if you create an account.
• Order information – billing and shipping addresses, products purchased, and order history.
• Customer support information – messages you send us by email, contact form, or chat, including photos you share (for example, for missing-piece or damaged-item requests).
• Other information – details you provide when you subscribe to our newsletter, write a product review, enter a promotion, or join our affiliate or creator programs.

Payment information

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information about your device and browsing, such as IP address, browser type, device type, operating system, approximate location (derived from your IP address), pages viewed, referring website, and how you interact with the Site. We collect this using cookies and similar technologies (see Section 3).

• To process and deliver your orders – including payment, shipping, tracking, returns, and replacement parts.
• To provide customer support – responding to your questions and requests.
• To operate and improve the Site – analyzing how the Site is used, fixing problems, and developing new products and features.
• To send marketing communications – where you have opted in or where otherwise permitted by law (see Section 5).
• To show relevant advertising – on our Site and on third-party platforms, and to measure the performance of our campaigns.
• To protect our business and customers – detecting and preventing fraud, unauthorized transactions, and other harmful or illegal activity.
• To comply with legal obligations – such as tax, accounting, and consumer protection requirements.

If you are in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases: performance of a contract (to fulfill your order), legitimate interests (to operate, secure, and improve our business), consent (for marketing and non-essential cookies), and legal obligation. You may withdraw your consent at any time.

Cookies are small text files stored on your browser or device. We use three types:

Where required by law, we ask for your consent before using non-essential cookies. You can change your preferences through our cookie banner (if shown in your region) or through your browser settings. Blocking some cookies may affect how the Site works. Our Site honors the Global Privacy Control (GPC) signal where required by applicable law.

We share personal information only as described below:

• Service providers – companies that help us run our business, including our e-commerce platform (Shopify), payment processors, shipping carriers and warehouses, customer service and email tools, and analytics providers. They may use your information only to perform services for us.
• Advertising partners – to deliver and measure ads, as described in Section 3.
• Legal and safety – when required by law or legal process, or when necessary to protect our rights, our customers, or others, including to prevent fraud.
• Business transfers – in connection with a merger, acquisition, or sale of all or part of our business.
• With your consent – for any other purpose disclosed to you at the time.

Shopify's handling of personal information is described in the Shopify Privacy Policy.

If you subscribe to our emails or text messages, we will send you news, promotions, and product updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, replying STOP to any text message, or contacting us. Even if you opt out of marketing, we will still send you messages about your orders.

Depending on where you live, you may have the right to:

• Access your information and receive a portable copy
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing
• Opt out of targeted advertising, "sale," or "sharing"
• Withdraw consent you previously gave
• Lodge a complaint with your data protection authority

To exercise any of these rights, email service@moyustore.com with the subject "Privacy Request." We may need to verify your identity before responding. We will respond within 30 days, or within the time required by applicable law. We will not discriminate against you for exercising your rights. You may also use an authorized agent to submit a request on your behalf where permitted by law.

We and our service providers may process your information in countries other than the one where you live, including the United States. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect information transferred out of the EEA or the United Kingdom.

We keep personal information only for as long as needed for the purposes described in this policy, such as to fulfill orders, handle returns and warranty requests, and meet legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymize it.

We use reasonable technical, administrative, and physical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Site is intended for adults. Some of our products may be purchased as gifts for children, but purchases must be made by an adult. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

The Site may contain links to third-party websites and services, such as social media platforms. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and change the "Last updated" date above. If changes are significant, we may also notify you by email or through a notice on the Site.