Promise

All products are visually inspected before they are packaged and shipped out.

No matter which reasons, you can put forward a return request in 7 days after you received the goods. Except the defective items, you should return the products to us in the original condition, with any original product packaging, accessories, and manuals.

Refunds Conditions

Under below cases, you will get full refund or new replacement

  • Defective items
  • Lost Items
  • Shipped Wrong Items
  • Out-of-Stock Items
  • Cancelled Order

Under below cases, you will get partial refund

  • Bought Wrong Items
  • Any item more than two weeks after delivery date
  • Items that were purchased when they were on clearance sale

Under below cases, you will get $0 refund. But new replacement is ok if you are willing to pay the reshipping fee

  • Wrong Address
  • Undeliverable Address
  • Can not find consignee
  • Consignee request pick up the parcel by himself/herself, but did not done it in time.

How To Return the Parcel to us?

 If you need to return the products back to us, please contact us first. our email is service@moyustore.com

If the return is due to a product defect or a mistake in processing by us, we will either send a prepaid shipping label, or issue a refund to cover reasonable costs of shipping back to us once the costs are incurred. Otherwise, you will be responsible for paying for your own shipping costs for returning any items.

It takes about a month to receive the parcel returned oversea. Our team will refund you after we check the parcel within 2 working days and contact you via email. (service@moyustore.com)

Procedure

To initiate the return, refund, or exchange of any products, please contact service@moyustore.com or by using the Contact Us page.

Note: You may be asked for a receipt and/or proof of purchase, along with photographs and/or videos that clearly illustrate any product defects, mistakes in processing, or other issues.    

After confirmed, you can get a new replacement or refund within 1-3 working days. 

Find us here.

403, No. 4, Lane 5, Wuhe Road, Wuhe Avenue, Bantian Street, Longgang District, Shenzhen, China
(86) 188 1412 7561
service@moyustore.com
Moyustore is a premium puzzle shop with official Moyu cubes and amazing DIY 3d Metal puzzles with stunning details.

Return & Refund Policy